Frequently Asked Questions

General Information

What is Caribbean SteelPan Tours?

Caribbean SteelPan Tours is an immersive cultural experience that showcases the magic of the Steelpan instrument through live performances, hands-on workshops, Caribbean food, and vibrant local entertainment in Ocho Rios, Jamaica.

Where is the tour held?

The tour takes place at Turtle River Park in the heart of Ocho Rios, Jamaica.

What can I expect during the tour?

Expect a three hour interactive experience featuring live SteelPan music, dancehall and folk dancing, Singing, Pan-making demonstrations, bamboo dancing, delectable food, Caribbean crafts, storytelling and opportunities to try playing the Steelpan yourself.

Show Schedule & Tickets

What are the showtimes?

Tuesdays:
Matinee Show: 12:30 AM – 3:30 PM

Thursdays:
The Show: 18:00 PM –

Please check your booking details for the dates and times of your show when booking tickets.

How can I buy tickets?

Tickets can be purchased online through our website, at our Ocho Rios ticket hub, or through select hotel and cruise partners.

How much are the tickets?

Ticket prices start at $145 USD per person, which includes all activities and entertainment. Local rates are available.

Do I need to print my ticket?

No. You can present your e-ticket on your mobile device at the entrance.

Can I change my booking date?

Yes. Changes are allowed up to 48 hours before your scheduled show, subject to availability.

What is your refund policy?

Full refunds are available for cancellations made at least 72 hours in advance. No refunds will be issued for no-shows.

Activities & Participation

Can I learn to play the Steelpan during the tour?

Yes! Visitors are encouraged to take part in our interactive Steelpan sessions led by experienced pannists.

Are there activities for kids?

Absolutely. Kids will enjoy the music, interactive games, traditional Caribbean toys, and family-friendly performances.

Can I buy a Steelpan instrument?

Yes, we offer a complete Steelpan starter package for sale on-site, which includes a Steelpan, stand, case, and mallets. We also make custom Steelpans to order in Trinidad, tailored to your specific needs.

Food & Refreshments

Is food included in the tour?

Food is included in the tour and features a selection of Caribbean finger foods and complimentary selected drinks. Additional items may also be available for purchase by our in-house team as part of the all-inclusive experience.

Are dietary restrictions accommodated?

We aim to provide a variety of options, including vegetarian and gluten-free meals. Please inform us of any allergies at the time of booking or on arrival.

Can I bring my own food or drink?

Outside food and beverages are not permitted. We encourage you to try our in-house Caribbean catering team!

Accessibility & Comfort

Is the venue accessible to people with disabilities?

Yes. Turtle River Park is wheelchair-accessible, and we aim to accommodate all guests. Please contact us in advance with specific needs.

What should I wear?

Caribbean party chic! Come dressed to jump, wave, and have fun. Comfortable footwear is recommended, along with sun protection for day shows and light layers for the evening.

Are there restrooms on-site?

Yes, clean restroom facilities are available throughout the venue.

Health & Safety

Should I bring anything in case of rain?

While the show continues rain or shine, we recommend guests bring an umbrella or poncho if rain is forecasted — or better yet, come ready to dance in the rain!

What safety measures are in place at the venue?

We prioritize the safety of all guests. Security personnel are on-site, and we follow health and safety protocols in line with local tourism guidelines, including crowd management and sanitation stations.

Are first aid services available?

Yes. First aid assistance is available on-site at all times. Please alert a staff member if you need help.

What happens in case of bad weather?

The show continues rain or shine. However, in the event of extreme weather, we will inform all ticket holders of changes or postponements via email or SMS.

Group Bookings & Private Events

Do you offer group or school bookings?

: Yes, we welcome groups and educational tours. We also engage with local schools to visit and provide Steelpan workshops as part of our cultural outreach. Please contact us for customized packages and special rates.

Can the tour be booked for private or corporate events?

Absolutely. We host private events, company retreats, and exclusive performances. Contact us to learn more.

Booking & Payment

What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, etc.), PayPal, and local Jamaican bank transfers. Please note: Caribbean SteelPan Tours aims to be a fully cashless event, and we encourage all transactions to be made using electronic payment methods.

Local Culture & Impact

How does the tour support local communities?

We proudly collaborate with local artisans, musicians, chefs, and youth groups. A portion of proceeds supports Steelpan education and cultural development initiatives in Jamaica and across the Caribbean.

Are your performers local?

Yes! Our shows feature a talented mix of local and regional Caribbean artists, many of whom are masters of their craft.

Is this an authentic cultural experience?

Absolutely. The Caribbean SteelPan Tour was created to celebrate and preserve the Steelpan’s rich cultural legacy through immersive, high-quality live experiences. Seeing how a Steelpan is made and having a go at making one yourself is as Caribbean, unique, and authentic as it comes.

Partnerships & Sponsorships

I’m a tour operator - how do I register to resell your experience?

Please register via our dedicated Reseller Portal, or email us for onboarding assistance.

Can my hotel or tour company partner with you?

Yes. We welcome collaborations with hotels, tour operators, and travel agents. Please contact partners@steelpantours.com for details on our affiliate program.

How can I become a vendor or performer?

If you’re a local artisan or performer interested in joining us, please email us at partners@steelpantours.com

Transportation & Parking

Is parking available at the venue?

Yes, ample parking is available for minibuses, taxis, and private vehicles near the Main Street entrance to Turtle River Park.